Talk about customer service

Nice to know that a Phoenix restaurant really takes care of their customer after a recent monsoon:

Montemurro had a dinner reservation at Marcellino Ristorante, an Italian restaurant at 1301 E. Northern Ave. He called the restaurant to let people know he wouldn't make it and rejected their offer to come pick him up.

In the meantime, Montemurro waited with his car by the off-ramp for assistance as the rain picked up.

"AAA was not there yet. And it was going to be at least an hour for AAA to arrive on the scene," he said.

Hungry and soaking wet, he decided to call the restaurant back and take it up on the offer.

"He asked if I was kidding," said Sima Verzino, co-owner of the restaurant. "And I asked, 'Where are you?' I told my husband and he grabbed the keys and he ran out of the door."

Kudos to Marcellino's for going above and beyond the call of duty. And see, being polite enough to call and cancel your reservation pays off!

Hey, I was on that freeway that night! Where's my dinner?